Eligibility
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Care Plans can only be purchased at the same time as a new machine (cannot be added later).
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Only available for machines purchased through Two Petals.
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Valid for domestic use only – not applicable for commercial or industrial use.
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Not transferable to another person or machine.
Service Inclusions
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Each scheduled service includes:
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Test sew and operational check
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Standard cleaning and lubrication
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Minor mechanical and tension adjustments
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Software/firmware update check (where applicable)
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Final sew-out and performance test
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Replacement parts, consumables, and major repairs are not included and will incur additional charges.
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Any additional work required will be quoted before proceeding.
Service Schedule
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Must be used within 12 months of purchase (or within 12 months of the previous service for multi-year plans).
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Unused services cannot be rolled over or refunded.
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Customers are responsible for booking their service in advance to ensure availability.
Delivery & Drop-Off
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Machines must be brought to the Two Petals store for servicing.
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Pick-up and delivery are not included unless otherwise arranged.
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Machines must be collected within 14 days of notification that servicing is complete; storage fees may apply after this time.
Limitations
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Care Plan covers standard maintenance only.
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Does not cover damage caused by misuse, neglect, unauthorised repairs, or external factors (e.g., power surges, corrosion, or pests).
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The Care Plan becomes void if the machine is serviced by another technician or non-authorised centre during the plan period.
General Terms
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Care Plan purchases are non-refundable once the machine has been collected or used.
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Pricing and terms are subject to change without notice for new purchases (existing plans remain unaffected).
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Two Petals reserves the right to decline servicing under the Care Plan if the machine is found to be damaged beyond reasonable repair.