Professional Sewing Machine Repairs Backed by Engineering Experience
When you bring your sewing machine to Two Petals, you’re not sending it away to an unknown workshop. Your machine is assessed, serviced and repaired in-house by Daniel, our experienced sewing machine technician and co-owner of Two Petals.
Unlike many retailers that simply sell sewing machines and outsource repairs, we believe the best support comes from having an experienced technician working directly with customers every day. From helping you choose the right machine through to servicing it years later, you’ll be dealing with the same person who understands both the machine and how you use it.
A Background in Engineering
Before becoming a sewing machine technician, Daniel earned his qualification in Mechanical Engineering (Honours), building a strong understanding of precision mechanisms, electronics and fault diagnosis.
Modern sewing machines combine intricate mechanical systems with sophisticated electronic controls, sensors and computerised components. Having experience across both mechanical and electrical systems provides a unique perspective when diagnosing faults, allowing problems to be identified methodically rather than relying on guesswork.
This engineering background has proven invaluable when working on everything from vintage mechanical machines through to today’s advanced embroidery machines, overlockers and longarm quilting systems.
From Industrial Machines to Domestic Sewing Machines
Daniel’s career in sewing machine servicing began with industrial sewing machines, where reliability, precision and efficient fault diagnosis are essential.
From there, he completed specialist training and became certified to service and repair many of the most common domestic sewing machine brands. Today, he works on nearly a thousand machines each year, ranging from entry-level models through to premium quilting and embroidery machines.
This combination of industrial and domestic experience provides a broad understanding of sewing machine design, helping identify both common faults and more unusual issues that others may overlook.
Bernina Authorised Technician
Daniel is a Bernina Authorised Technician, having completed Bernina’s specialist technical training.
This enables Two Petals to provide:
- Qualified in-house Bernina servicing
- Authorised Bernina warranty repairs
- Genuine Bernina parts
- Advanced diagnostics
- Support for the latest Bernina sewing machines, overlockers and longarm quilting machines
As an authorised technician, Daniel stays up to date with Bernina’s latest technologies and servicing procedures, ensuring customers receive professional care for their machines.
Experience Across Leading Brands
In addition to Bernina, Daniel has extensive experience servicing and repairing machines from many of the industry’s leading manufacturers, including:
- Baby Lock Authorised Technician
- Brother Authorised Technician
- Janome
- Bernette Authorised Technician
Whether your machine is mechanical or computerised, used for quilting, embroidery, dressmaking or everyday sewing, chances are we’ve worked on many similar models before.
More Than Just Repairs
Being both the person who sells the machines and the person who repairs them creates a very different customer experience.
When Daniel recommends a sewing machine, he also knows how it performs after years of use, which components commonly wear, what preventative maintenance makes the biggest difference, and how to help customers get the longest possible life from their investment.
His goal isn’t simply to sell a machine—it’s to ensure every customer enjoys many years of reliable sewing.
After all, a quality sewing machine should be a long-term investment, and proper servicing plays a major role in protecting that investment.
Why Engineering Matters
Modern sewing machines are remarkably sophisticated.
Today’s premium machines incorporate:
- Precision mechanical systems
- Electronic sensors
- Stepper motors
- Automatic thread cutters
- Computer-controlled stitch formation
- Touchscreen interfaces
- Embroidery positioning systems
- Firmware and software updates
Successfully repairing these machines requires more than replacing parts—it requires understanding how the entire system works together.
Daniel’s engineering background allows him to approach each repair analytically, tracing faults back to their root cause and ensuring repairs are completed correctly.
Keeping Your Machine Sewing Beautifully
Routine servicing isn’t simply about cleaning out lint.
A professional service helps identify worn components before they fail, maintain stitch quality, ensure correct timing and keep your machine operating as smoothly as possible.
Because Daniel also repairs machines every day, he knows which small adjustments today can prevent much larger repairs in the future.
That preventative approach helps customers avoid unnecessary downtime and often extends the working life of their machines considerably.
Supporting You Long After the Sale
Buying a sewing machine is only the beginning.
At Two Petals, we pride ourselves on providing ongoing support long after you’ve taken your machine home.
Whether you need:
- Technical advice
- Routine servicing
- Warranty repairs
- Troubleshooting assistance
- Accessories
- Replacement parts
- Sewing tips
we’re here to help.
Many customers tell us they appreciate having direct access to the same technician who sold them the machine, rather than dealing with a call centre or sending their machine interstate for repairs.
Why Customers Choose Two Petals
Customers choose Two Petals because they value:
- An experienced in-house sewing machine technician
- Mechanical engineering expertise
- Electrical and electronic fault diagnosis experience
- Bernina Authorised Technician
- Extensive experience across Bernina, Baby Lock, Brother and Janome
- Honest advice and practical solutions
- Repairs completed in our own workshop
- Genuine parts where available
- Friendly ongoing support
- A genuine passion for helping people enjoy sewing
Who repairs the sewing machines at Two Petals?
Who repairs the sewing machines at Two Petals?
All servicing and repairs are carried out in-house by Daniel, our experienced sewing machine technician, Mechanical Engineer and Authorised Technician for major sewing machine brands.
What brands does your technician repair?
Daniel regularly services and repairs Bernina, Baby Lock, Brother, Janome, Bernette and many other domestic sewing machines, embroidery machines and overlockers.
Do you send machines away for repairs?
All servicing and repairs are completed in our own workshop, allowing us to maintain high standards of workmanship and communicate directly with customers throughout the repair process.
Why is an engineering background useful for sewing machine repairs?
Modern sewing machines combine complex mechanical systems with sophisticated electronics. Daniel’s background in mechanical engineering and experience working with electrical systems provides a structured, analytical approach to diagnosing and repairing faults efficiently and accurately.
Why buy a sewing machine from someone who also repairs them?
A technician who repairs machines every day understands how different models perform over time, what maintenance they require and how to maximise their lifespan. At Two Petals, that means you receive practical advice before your purchase and expert support for many years afterwards.
Can I speak directly with the technician?
Absolutely. One of the benefits of visiting Two Petals is that you can speak directly with the person who services and repairs your machine, ask technical questions and receive personalised advice based on your sewing needs.