Professional Bernina Servicing by an Authorised Bernina Technician
Looking for Bernina sewing machine repair or Bernina servicing in Melbourne? At Two Petals, we provide professional servicing, repairs and warranty support for Bernina sewing machines, overlockers and longarm quilting machines. Whether your machine simply needs a routine service or has developed a fault, our experienced team can help keep it sewing at its best.
As an Authorised Bernina Dealer with an Authorised Bernina Technician, you can trust that your Bernina is being serviced by someone trained specifically on Bernina machines. We use genuine Bernina parts wherever possible and follow Bernina’s recommended servicing procedures to ensure your machine continues to perform reliably for years to come.
Bernina Machines We Service
Two Petals services and repairs a wide range of Bernina machines, including:
- Bernina 3 Series
- Bernina 4 Series
- Bernina 5 Series
- Bernina 7 Series
- Bernina 8 Series
- Bernina 9 Series
- Bernina embroidery machines
- Bernina overlockers
- Older Bernina overlockers
- Bernina L 450, L 460, L 650, L 660, L 620, L 850, L 860 and L 890
- Bernina Q Series Longarm Quilting Machines
- Older electronic Bernina sewing machines
- Older mechanical Bernina sewing machines
- Bernette sewing machines and overlockers
Whether your machine is brand new or several decades old, we’ll assess its condition and recommend the most appropriate repair or servicing options.
Routine Bernina Servicing
Regular servicing helps maintain stitch quality, reduce wear and identify small issues before they become expensive repairs.
A typical Bernina service may include:
- Complete inspection of the machine
- Internal cleaning and lint removal
- Lubrication where required
- Timing and hook inspection
- Thread tension checks
- Stitch quality adjustments
- Feed system inspection
- Firmware updates (where applicable)
- Safety checks
- Test sewing on multiple stitch types
Every machine is individually assessed, so the exact work carried out will depend on its condition and usage.
Routine Bernina Servicing
Regular servicing helps maintain stitch quality, reduce wear and identify small issues before they become expensive repairs.
A typical Bernina service may include:
- Complete inspection of the machine
- Internal cleaning and lint removal
- Lubrication where required
- Timing and hook inspection
- Thread tension checks
- Stitch quality adjustments
- Feed system inspection
- Firmware updates (where applicable)
- Safety checks
- Test sewing on multiple stitch types
Every machine is individually assessed, so the exact work carried out will depend on its condition and usage.
Bernina Repairs
If your Bernina has stopped sewing properly, we can diagnose and repair a wide variety of faults.
Common repairs include:
- Machine not sewing
- Thread breaking
- Bobbin problems
- Needle strikes
- Timing adjustments
- Hook replacement
- Automatic thread cutter faults
- Tension issues
- Display or electronic faults
- Sensor failures
- Foot pedal problems
- Feed dog issues
- Unusual noises
- Error messages
- Embroidery module issues
Our goal is always to identify the underlying cause of the problem rather than simply replacing parts unnecessarily.
Bernina Warranty Repairs
As an Authorised Bernina Dealer, Two Petals can perform authorised warranty repairs on eligible Bernina machines.
Even if you purchased your Bernina from another authorised dealership, we can often assist with warranty claims. In some situations, a labour charge may apply depending on where the machine was originally purchased, but we’ll always discuss this with you before commencing repairs.
If the dealership you originally purchased from has closed, we’re happy to help guide you through the warranty process.
Genuine Bernina Parts
Where replacement parts are required, we use genuine Bernina parts whenever available.
Using genuine parts helps maintain the performance, reliability and longevity that Bernina machines are known for.
Bernina Longarm Servicing
Two Petals also services Bernina Q Series longarm quilting machines, including on-site servicing throughout Victoria where appropriate.
Our longarm services include:
- Routine maintenance
- Timing adjustments
- Stitch quality optimisation
- Frame inspection
- Q-matic related servicing
- Preventative maintenance
Because longarm machines can be difficult to transport, we can often arrange servicing at your location.
Bernina Remote Technical Support
Not every Bernina problem requires a workshop visit. Two Petals offers remote technical support for many common questions and setup issues, helping customers resolve problems quickly from the comfort of home. Whether you’re unsure about a machine setting, experiencing an error message, having trouble with thread tension, embroidery, stitch selection or accessories, we’re happy to provide guidance wherever possible. In many cases, a quick phone call, email or video can have you sewing again without the inconvenience of bringing your machine into the store.
Why Choose Two Petals?
Choosing the right repairer is just as important as choosing the right sewing machine.
Customers choose Two Petals because we offer:
- Authorised Bernina Technician
- Authorised Bernina Dealership
- Qualified in-house servicing
- Genuine Bernina parts
- Warranty repairs
- Modern diagnostic equipment
- Friendly technical advice
- Fast turnaround wherever possible
- Repairs performed in our workshop
- Ongoing support after your repair
We don’t simply repair machines—we help our customers understand what caused the problem and how to keep their Bernina sewing beautifully.
Signs Your Bernina May Need Servicing
Your Bernina may be due for a service if you notice:
- Thread breaking more frequently
- Skipped stitches
- Noisy operation
- Uneven stitch quality
- Fabric not feeding smoothly
- Tension becoming inconsistent
- The machine feeling stiff
- Error messages appearing
- Automatic thread cutter not working correctly
- The machine hasn’t been serviced for several years
Addressing these issues early can often prevent more extensive repairs later.
Who repairs Bernina sewing machines in Melbourne?
Two Petals provides professional Bernina servicing and repairs by an Authorised Bernina Technician, including routine servicing, diagnostics, warranty repairs and genuine replacement parts.
Can Two Petals repair my Bernina if I bought it somewhere else?
Yes. We regularly service and repair Bernina machines purchased from other authorised Bernina dealers. If your machine is still under warranty, we’ll advise you on the warranty process before commencing any work.
How often should a Bernina sewing machine be serviced?
The ideal servicing interval depends on how frequently the machine is used. Machines used regularly for quilting, embroidery or business purposes generally benefit from more frequent servicing than those used occasionally. If you’re unsure, we’re happy to assess your machine and recommend an appropriate service schedule.
Does Two Petals repair older Bernina sewing machines?
Yes. We repair many older Bernina mechanical and electronic models, subject to parts availability and the condition of the machine.
Can you repair Bernina embroidery machines?
Yes. We service and repair Bernina embroidery machines, including embroidery-related issues, embroidery modules and general sewing machine servicing.
Do you repair Bernina overlockers?
Yes. Two Petals services and repairs Bernina overlockers, including the L Series range. We can diagnose threading issues, tension problems, timing faults and routine maintenance requirements.
Do you service Bernina longarm quilting machines?
Yes. Two Petals services Bernina Q Series longarm quilting machines and can arrange on-site servicing throughout Victoria.
Why choose Two Petals for Bernina servicing?
At Two Petals, your Bernina is serviced by an Authorised Bernina Technician using genuine parts and manufacturer-approved procedures wherever possible. Combined with our friendly advice, warranty support and ongoing technical expertise, we aim to provide the same level of care after your purchase as we do before it.